Support
How can we help?
Find quick answers to common questions, or reach our team directly. We’re here to make your care simple.
How do I book a consultation?
Browse our verified doctors, open a profile, choose an available slot, and complete payment. Your booking is confirmed once payment succeeds.
Which payment methods can I use?
You can pay by card at checkout. International cards are accepted, and the available options are shown before you confirm payment.
How does the online consultation work?
You'll receive a secure meeting link for your appointment time. You can also chat with your doctor before and after the visit.
Where do I find my prescription?
After your consultation, your doctor issues a digital prescription you can download from your account at any time.
What if I need to reschedule or cancel?
You can manage upcoming appointments from your account. Refund eligibility depends on timing and the cancellation policy shown at booking.
Still need a hand?
Our support team typically replies within one business day.